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Get in touch about From email enquiries to online enquiries
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Life Insurance and Critical Illness Cover Customer service
For life insurance and critical illness policies bought after February 2015, policy number starting BPL:
+44 1603 603 479
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
For Life insurance and Critical illness policies bought before February 2015, policy numbers which end in 2 letters:
+44 1603 605 148
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
For all other policies:
+44 203 761 1130
Monday to Friday: 9:00am - 5:00pm
Saturday and Sunday: Closed
Life Insurance and Critical Illness Cover Claims
+44 1603 603 277
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
Life Insurance and Critical Illness Cover Quotes
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
Income Protection Insurance Customer service
For income protection policies bought after February 2015, policy number starting BPL:
+44 1603 603 479
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
For all other income protection insurance policies:
+44 1603 605 148
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
Income Protection Insurance Claims
+44 1603 603 479
Monday to Friday: 9:00am - 5:00pm
Saturday and Sunday: Closed
Over 50 Life Insurance Customer service
For Over 50 life insurance policies bought after February 2015, policy number starting BPL:
+44 1603 603 479
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
For all other over 50 life insurance policies:
+44 1603 605 148
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
Over 50 Life Insurance Claims
+44 1603 202 500
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
Over 50 Life Insurance Quotes
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
Free Parent Life Cover Customer service
+44 1603 603 479
Monday to Friday: 9:00am - 5:00pm
Saturday and Sunday: Closed
Free Parent Life Cover Claims
+44 1603 202 500
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
Apply
Find the right contact number below the policy provider's name.
Customer service for life insurance bought through Friends Provident
+44 1179 899 000
Monday to Friday: 8:30am - 6:00pm
Saturday and Sunday: Closed
You can also write to us at:
Aviva
PO Box 1550
Salisbury
Wiltshire
SP1 2TW
You can also use our online form to send us your queries and complaints.
Customer service for life insurance bought through AXA
If your policy number starts with H, J or L and is 7 characters long:
+44 1708 678 294
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
You can also write to us at:
Aviva
PO Box 2617
Romford
RM1 3WF
You can also use our online form to send us your queries and complaints.
If your policy number starts with 3:
+44 117 989 9000
Monday to Friday: 8:30am - 6:00pm
Saturday and Sunday: Closed
You can also write to us at:
Aviva Centre
PO Box 582
Bristol
BS34 9FX
You can also use our online form to send us your queries and complaints.
If your policy number starts with a 2, 4, 5, 6 or 8:
+44 1179 893 000
Monday to Friday: 8:00am - 8:00pm
Saturday and Sunday: Closed
You can also write to us at:
Aviva Centre
PO Box 582
Bristol
BS34 9FX
You can also use our online form to send us your queries and complaints.
Customer service for life insurance bought through Friends Life
If your policy number starts with F, L or VM and it's 10 characters long:
+44 1392 844 407
Monday to Friday: 9:00am - 5:00pm
Saturday and Sunday: Closed
You can also write to us at:
Aviva Centre
PO Box 569
Bristol
BS34 9FX
You can also use our online form to send us your queries and complaints.
If your policy number starts with 3:
+44 117 989 9000
Monday to Friday: 8:30am - 6:00pm
Saturday and Sunday: Closed
You can also write to us at:
Aviva Centre
PO Box 582
Bristol
BS34 9FX
You can also use our online form to send us your queries and complaints.
If your policy number starts with a 2, 4, 5, 6 or 8:
+44 1179 893 000
Monday to Friday: 8:00am - 8:00pm
Saturday and Sunday: Closed
You can also write to us at:
Aviva Centre
PO Box 582
Bristol
BS34 9FX
You can also use our online form to send us your queries and complaints.
If your policy number starts with H, J or L, and it's 7 characters long:
+44 1708 678 294
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
You can also write to us at:
Aviva
PO Box 2617
Romford
RM1 3WF
You can also use our online form to send us your queries and complaints.
Customer service for life insurance bought through Bupa Health Assurance
If your policy number starts with H or R and is 10 characters long:
+44 1392 844 407
Monday to Friday: 9:00am - 5:00pm
Saturday and Sunday: Closed
You can also write to us at:
Aviva Centre
PO Box 569
Bristol
BS34 9FX
You can also use our online form to send us your queries and complaints.
Customer service for life insurance bought through Royal Bank of Scotland and Natwest
If your policy starts with 7 numbers, the second to last letter is A or D and is 9 characters long:
